Refund policy
Thank you for shopping with MesaBelle Designs, LLC! Every piece we create is made with care, and we want you to love your purchase. Please read our return and refund policy below.
Custom & Personalized Items Because our personalized items (tumblers, cutting boards, slates, ornaments, and other custom pieces) are made specifically for you, all custom and personalized orders are final sale and cannot be returned, exchanged, or refunded. Please double-check all personalization details — spelling, dates, names — before placing your order.
Non-Personalized Items For non-personalized, stock items, we accept returns within 30 days of delivery, provided the item is unused and in its original condition. To start a return, please contact us with your order number and reason for return. We'll provide return instructions once your request is approved.
Return Shipping Customers are responsible for return shipping costs. We recommend using a trackable shipping method, as we cannot be held responsible for items lost in return transit.
Refunds Once we receive and inspect your returned item, we'll notify you of approval or rejection. Approved refunds are processed to your original payment method within 5–10 business days.
Exchanges We're happy to offer exchanges on non-personalized items within 30 days of delivery, subject to availability. Contact us to arrange an exchange.
Damaged or Defective Items We take great pride in our craftsmanship — but if your order arrives damaged or defective, we've got you covered. Contact us within 7 days of delivery with photos of the damage, and we'll send a replacement or issue a full refund at no cost to you. No questions asked.
Gift Cards Gift cards are non-refundable and cannot be returned.